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Privacy Policy

This is the privacy notice of Satori Hypnotherapy. In this document, “we”, “our”, or “us” refer to Satori Hypnotherapy.
The following information explains how we collect, use and protect any personal data that you provide to us.
We may change this privacy policy from time to time by updating this Privacy Notice.

 

Who Are We?
Satori Hypnotherapy are a sole trader and are the data controller of the information held and processed about individuals who have expressed an interest in our hypnotherapy service and can be contacted on any of our contact details located below:

Address: St Pauls House, Farnham, Surrey, GU9 7TJ
Phone: 07399 212178
Email: toni@satorihypnotherapy.co.uk

 

Why Do We Collect Your Personal Data
We require this data to create a tailored therapy session to fit your needs and outcomes. Data regarding contact information and addresses are taken to allow us to reach in the event of a change in circumstances or for us to pass on to the emergency services should you inform us outside of a session that you are currently a risk to the safety of yourself or others. We will not collect any personal data from you we do not need in order to provide and oversee this service to you. We will collect and use your personal information if you subscribe to our newsletters and blogs. If you do choose to opt into our marketing, we will continue to contact you via email until you opt out. All of our emails contain an unsubscribe link or you can contact us on the details above.

 

What data do you collect?
Data captured through our contact forms on the website will be used to contact you in order to respond to your enquiry. During your enquiry call, initial consultation and subsequent sessions I will collect information about; why you are using the service, a small amount of medical information and a small amount of information about your important others, alongside brief session notes. This information enables us to provide a high quality service to you, ensuring we are equipped with the knowledge of our previous discussions prior to each session.

 

Sharing your personal data
Our scheduling software is powered by Acuity and any online payments are made through Square. Any data supplied is subject to their own privacy policies, all data is fully secure and no payment details are kept on our website or servers. These providers have access to your personal information so that they can perform their functions on my behalf, but they may not use it for other purposes.

I am professionally obliged to report to relevant authorities if I have concerns that you may cause harm to yourself, to others, or to me.

To ensure best practice I may from time to time discuss your progress with a supervisor, in which case I would not divulge your identity.

With the above exceptions we do not share any of your data with any other third parties. If we do require the need to share your data with a third party you will be informed before and we will require approval from you.

 

How long do we retain your personal date?
We will store your personal information for up to one month if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you do become a client, we are required by our governing association membership to keep records for adults for 8 years from the completion of your therapy. For clients under the age of 18, we are required to keep records until you turn 21 or for 8 years from the end of your therapy (whichever is greater).

 

What lengths are made to ensure my information is held securely?
Written data – Are all stored in a locked cabinet in a locked room.

Text messages – Any work phone is secured with a pin code.

Emails – Any email accounts require a user name and password.

Email attachments – Any attachments sent by email to you containing your personal information would be password protected and the password would be sent to you via text message.

Electronic documents – Any electronic documents e.g. a letter to your GP, or an invoice, are password protected and stored on a password protected computer if they contain personal or sensitive information.

 

Website Cookies
We use cookies to distinguish users and improve our site. Please look at our Cookie Policy [Insert Link] for more cookie information.

 

What are your rights in relation to your personal information

  • You have the right to request copies of the personal information we hold about you at any time.
  • You have the right to request that we correct any inaccurate personal information we hold about you.
  • You have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
  • You have the right to request that we restrict how we use your personal information.
  • You have the right to object to the collection and use of your personal information at any time.
  • You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
  • You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt-out of future marketing.

 

How can I exercise my rights in relation to my personal information
You can exercise all of your rights by contacting us on any of the above contact details.

 

How do I lodge a complaint about the use of my personal data?
You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns or calling the ICO on 0303 123 1113.